We have an appetite for progress. We strive to exceed our clients' expectations by being proactive and by going the extra mile to deliver better outcomes. Foremost we encourage everyone in the firm to love what they are doing and to reflect this in their client relationship We initiate clear and direct action. We are consistent with our approach and ensure transparency at all times. We convey our message plainly and succinctly, avoiding jargon. Our comprehensive governance processes run through every strand of our business. We constantly assess the quality of the service we provide. We train our staff, listen to feedback through traditional channels and social media, and conduct independent interviews with clients in order to improve the service we provide. Ethical and moral rigor guide how we work and assist our clients. We treat our clients' challenges as our own and we care about how our work may affect our communities. Technical excellence is one of the founding principles applied at every level in the Group. This constant search for the highest standards of quality not only serves client satisfaction, business lines improvement and staff development: it is also the best guarantee of our independence. As new faces come and go, as one generation hands over to another, our relationships, experience and knowledge survive. We learn from the past, but look to the future.